Return the article in the original condition: should your returned item not satisfy these conditions, we reserve the right to refuse your request for a refund and the article will be returned to you.
Should you return an item because it has a defect, you will also be refunded for all shipping costs.
Shipping costs will not be refunded except in the case of a return for defective goods or incidents during shipping.
Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Call us or send us an email with your doubts and questions: we will be happy to assist you.
METHODS OF PAYMENT FOR REFUNDS
Refunds will be made according to the method of payment used for the purchase: • PAYMENTS VIA CREDIT CARD: the refund will be credited to the same credit card that was originally used to make the purchase. The time lapse required for this credit to appear will depend on the credit institute.
• PAYMENTS VIA PAYPAL: the refund will be visible in your Paypal account within 48 72 hours after receipt of the e-mail confirming the reimbursement.
We will reimburse you within 14 working days after the date when the returned order has arrived at our warehouse, and we will notify you via e-mail. For orders that have been cancelled prior to shipping, the reimbursement will be made no later than 3 working days after the cancellation request has been processed.
If your order has been sent to a country outside of the European Union, the taxes and customs duties cannot be reimbursed by us: try to contact your Customs Office directly to see if they can help you to retrieve these costs.
For more information on our Return Policy click here: you'll find details on mode, return conditions, delivery and timing.
This return policy is valid for pre a porter dresses and not for wedding dresses.